At ShoesandCloting.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return process.
1. Return Eligibility
- Returns or exchanges must be requested within 30 days of the delivery date.
- Items must be returned in unused, undamaged condition, and in their original packaging.
- Personalized or custom items are not eligible for return unless defective.
2. How to Initiate a Return
- Please contact us at support@shoesandcloting.shop with your order number and reason for return.
- We will provide you with return instructions and an address for shipping the item back.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping service to ensure your return arrives safely.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to the original payment method.
- Shipping fees are non-refundable.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately with photos for verification.
- We will arrange a replacement or full refund at no extra cost.
6. Exchanges
- Exchanges are processed as returns followed by a new purchase. Please return the original item first and place a new order.
7. Contact Us
If you have any questions about our refund and returns policy, please contact us at:
📧 support@shoesandcloting.shop